Exchange Request

Exchange Request Policy

At Mehrify, your satisfaction matters to us. We carefully inspect and pack every order; however, if you receive a product that is damaged or incorrect, you may request an exchange under the conditions below.

Eligibility for Exchange

You may request an exchange if:

• The item received is damaged

• The wrong product was delivered

Exchange Request Timeline

• Exchange requests must be made within 48 hours of delivery

• Requests received after this period may not be entertained

How to Request an Exchange

To initiate an exchange, please contact us via WhatsApp or email with:

• Your order number

• Clear photos or video of the issue

• A brief description of the problem

Our team will review your request and guide you through the next steps.

Conditions

• Items must be unused, unworn, and in original packaging

• Jewelry and home décor items once used cannot be exchanged

• Exchange approval is subject to quality inspection

Non-Exchangeable Items

• Items damaged due to misuse or mishandling

• Products with tampered packaging

• Sale or discounted items (unless received damaged)

Exchange Processing

Once approved, the replacement item will be dispatched after the returned product is received and inspected.